Last updated: May 14, 2026

Contact

For login, payment, course, exam, or AI speaking issues, email us. Including your account email and a screenshot helps us investigate faster.

Account, Payment, and Access

Email support@oknihongo.com for login problems, missing Pro access, duplicate payments, broken courses, or exam submission issues.

Content and Product Feedback

Email feedback@oknihongo.com for wrong answers, unclear explanations, unnatural AI replies, confusing UI, or feature suggestions.

What to Include

Please include your login email, the page where it happened, your browser or device, a screenshot, and what you did right before the issue. For payment issues, include the payment time and receipt if available.

Response Time

We usually reply within two business days. Payment checks, data recovery, and content audits can take longer.